Face not detected

Face not detected

Dear Candidate,
 
Please follow the steps below if your face is not being detected:

 

1. Please ensure that you are sitting in a well-lit area with the light reflecting against your face and not behind you and move closer to the camera

2. The Exam browser was downloaded using the link sent to you.

3. No other application on your system is using the camera in the background. Ensure you disable applications like Skype, Zoom, Snapchat, Microsoft Teams etc, for the duration of the test.

4. Uninstall any anti-virus software on the system for the duration of the test.

5. Close all tabs including the Talview site and turn off your webcam before launching the SB.

 

If this issue persists, you are kindly advised to use another laptop/desktop device.


    • Related Articles

    • Camera inaccessible/camera not detected/hardware issue

      Dear Candidate, Please ensure no other application on your system is using the camera in the background, kindly close all tabs including the Talview site and turn off your camera before launching the SB. Please ensure you disable applications like ...

    • Restricted Software detected Anydesk

      Dear Candidate, Please, use your TaskManager to disable the detected application (Anydesk) for the duration of the test. Also, uninstall the antivirus/windows defender in your device.

    • Audio is not detecting

      Dear Candidate, Please check that the computer you are using does not have any hardware issues. Talk clearly into the microphone for the full five seconds until your audio is fully detected. 1. Your system volume should be high. 2. During the ...