My system is hanging

My system is hanging

You are advised to close the Secure Browser and do the following.

1. Click on Task Manager
2. Stop some applications running (the ones that you do not need at the moment)
3. Clear your browsing history and browsing cache
4. Shut down and reboot your device
5. Log in to take the test 
    • Related Articles

    • Can I delete my account?

      Currently, account deletion is unavailable due to a system glitch. Avoid applying if you no longer wish to use your account.
    • Audio is not detecting

      Dear Candidate, Please check that the computer you are using does not have any hardware issues. Talk clearly into the microphone for the full five seconds until your audio is fully detected. 1. Your system volume should be high. 2. During the ...
    • My Environment test not submitting

      Dear Candidate, Reconnect to a fast and stable internet connection and uninstall any anti-virus software/windows defender on the system for the duration of the test. Reduce the recording to 5 seconds instead of the required 1 minute.
    • Blank Screen

      Dear Candidate, Please check your internet connection and ensure that you do not have a security or antivirus software that is blocking the secure browser from locking down the computer, causing a lock-down error. kindly reboot your system after ...
    • Face not detected

      Dear Candidate, Please follow the steps below if your face is not being detected: 1. Please ensure that you are sitting in a well-lit area with the light reflecting against your face and not behind you and move closer to the camera 2. The Exam ...