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• Face not detected

  Dear Candidate, Please follow the steps below if your face is not being detected: 1. Please ensure that you are sitting in a well-lit area with the light reflecting against your face and not behind you and move closer to the camera 2. The Exam ...

• Camera inaccessible/camera not detected/hardware issue

  Dear Candidate, Please ensure no other application on your system is using the camera in the background, kindly close all tabs including the Talview site and turn off your camera before launching the SB. Please ensure you disable applications like ...

• My Environment test not submitting

  Dear Candidate, Reconnect to a fast and stable internet connection and uninstall any anti-virus software/windows defender on the system for the duration of the test. Reduce the recording to 5 seconds instead of the required 1 minute.

• Blank Screen

  Dear Candidate, Please check your internet connection and ensure that you do not have a security or antivirus software that is blocking the secure browser from locking down the computer, causing a lock-down error. kindly reboot your system after ...

• Audio is not detecting

  Dear Candidate, Please check that the computer you are using does not have any hardware issues. Talk clearly into the microphone for the full five seconds until your audio is fully detected. 1. Your system volume should be high. 2. During the ...