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• Face not detected

  Dear Candidate, Please follow the steps below if your face is not being detected: 1. Please ensure that you are sitting in a well-lit area with the light reflecting against your face and not behind you and move closer to the camera 2. The Exam ...

• Camera inaccessible/camera not detected/hardware issue

  Dear Candidate, Please ensure no other application on your system is using the camera in the background, kindly close all tabs including the Talview site and turn off your camera before launching the SB. Please ensure you disable applications like ...

• I am getting virus detected while trying to download the Talview browser

  Kindly disable your Antivirus/Windows defender to allow the download and installation of the Talview Secure browser. Follow the steps below to disable your windows defender. Step-by-step guide: Click the Start button (bottom-left corner of your ...

• My Environment test not submitting

  Dear Candidate, Reconnect to a fast and stable internet connection and uninstall any anti-virus software/windows defender on the system for the duration of the test. Reduce the recording to 5 seconds instead of the required 1 minute.

• Blank Screen

  Dear Candidate, Please check your internet connection and ensure that you do not have a security or antivirus software that is blocking the secure browser from locking down the computer, causing a lock-down error. kindly reboot your system after ...